TERMS & CONDITIONSPayment - Credit /Debit Card Sales - PayPal Express
We accept payment by major credit/debit cards and by PayPal Express.
Please do not send your credit card details to us via e-mail, this is not secure.
Credit card details are processed by a secure encrypted third party processor PayPoint, guaranteeing security and convenience.
You must be the registered card holder to order any item from Classic Car Parts Direct Ltd.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods.We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards.We reserve the right to decline orders as necessary due to credit card fraud.
ReturnsNon-Faulty Goods - You have the right to cancel your order and obtain a refund or replacement within 30 working days after the day of receipt of the goods. (UK only). Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us at firstname.lastname@example.org for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item.A refund will usually be given within 7 days of date of cancellation - see Refunds below for full details.
Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods.The following procedure must be adhered to: Please contact us in the first instance by e-mail
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact.Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 7 working days of receipt of the return and in all events within 30 days of cancellation. (unless otherwise agreed).The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods.In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so.Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods.Please return all goods with the original invoice - this allows us to deal promptly with your returned items.
Statutory RightsNone of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns please send goods in suitable packaging to;
unit 5 block 3
Vestry trading estate
Telephone: 01732 742881 - 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.
Address: unit 5 block 3
Vestry trading estate
ComplaintsWe endeavour to respond to all complaints within 5 working days.If you wish to make a complaint: